General Policy
https://thecompequipment.com/ is operated by Lotergate LTD with the registered address, under the laws of United Kingdom, registration number 12955121 and its registered address is at 63-66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE.
When you [the customer] press submit, you are agreeing to thecompequipment.com online shopping policy. The terms and conditions of this site are flexible; they may be changed at our discretion at any time, including before confirming your order. It is your responsibility to review our terms and conditions and keep up to date with any changes to it or the products you purchase.
The prices, product details, and sale terms are subject to change at any time. While we will do our best to maintain accurate information, we are not responsible for typographical or photographical errors. You are responsible for shipping charges for any returns, and we reserve the option to decline a return at our discretion.
In the event of a return, the product must be sent back within 30 days of the purchase date. The product must be returned in the same, original condition as you received it, and you must ensure a safe return by using proper packaging and a reliable shipping service, at your expense. To make a return, you must fill out an RMA form. You’ll be asked your preference for an exchange, but final decisions will ultimately be made by us based on convenience. If we are unable to fulfill an exchange request, we will issue a refund. YOU MUST OBTAIN AN RMA NUMBER BEFORE MAKING A RETURN. If you make a return without an authorized RMA, your return will be rejected.
Only those items purchased directly from our website are covered by our direct item coverage programs. This coverage is issued to the original buyer only, and it cannot be transferred to anyone else by gifting a product, reselling a product, or any other means. Coverage is only provided for products that have been used correctly and as intended, as per our determination. Improper usage or abuse that causes damage will void all warranty terms. When you buy from our website, you take responsibility for all repair and replacement costs that arise from damage to the product or its components. We reserve the right to forward warranty claims covered by a manufacturer directly to the manufacturer, as appropriate.
Orders are processed within two to four business days, Monday through Friday, except holidays. Orders are not fulfilled on weekends. The majority of orders ship on the same day if you order before our cutoff time, but we do not guarantee same-day shipping. We process orders immediately, so it’s not possible to make changes or cancel an order after you’ve been charged. We will attempt to fulfill change and cancellation requests, but those made after you’ve been charged will be automatically rejected.
Item Page Warranty Information Disclaimer
The warranty period describes the amount of time you have to return or exchange a defective product. Each product has its own specific warranty period determined by its manufacturer. We have no control over warranties, so a manufacturer’s terms, conditions, and policies are final. As such, it is your responsibility to know and understand a product’s warranty terms before making a purchase. If necessary, contact the manufacturer directly for clarification of warranty terms because our defective item policy will not go beyond 30 days.
Price Matching
Due to the ever-changing costs of a global market, product pricing is always subject to change. We cannot guarantee that a product’s price will always remain the same.
Product Availability
We maintain a powerful tracking system that monitors the inventory levels for every product so that you may know how many items are currently available. However, there’s always a chance of discrepancy between stated availability and actual stock. In the event of an inventory error, we will attempt to remedy the situation by: (1) Finding stock to fulfill the complete order as quickly as possible, (2) Placing the missing item on backorder and shipping the rest of the order, (3) Cancelling the missing item and shipping the rest of the order, (4) Cancelling the entire order. To expedite the fulfillment process, you may not receive immediate notice about a missing item when your order ships. You will not be charged for items that are not shipped, but you can request a refund or exchange if the pricing of other items in your order are affected. Should we cease stocking a backordered item, all backorders of that product will be canceled. When a backordered item is again available, we will generally obtain your approval before shipping.
Return/Refund/Cancellation Policy
Customers may cancel the order within 24 hours (48 hours if weekend) per email or phone, specifying the reason of the cancellation.
Customers may ask for the refund. The refund will be made in the same way as the payment for the products. We will refund the monetary value at the price customers purchased the products. The refund period is from 3 to 5 working days.
If customers receive the wrong (or damaged) products, the reshipment is made at our expense. If it is required, the products should be sent back to the following address: Lotergate LTD, 63-66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE.
In-Transit Item Damage
All items are shipped via a shipping company of our choosing. This company is responsible for delivery your order on time and in good condition. Some shipping companies may offer additional guarantees concerning package damage, loss, or theft. Be advised that we are not responsible for any shipping issues once your order has left our warehouse. Should you face a shipping issue, you will be compensated in proportion to damages by the shipping company, according to their own policies. For any issues concerning the shipment of your order, please contact the shipping carrier.
Returned/Refused Shipments
If a shipment is refused or undeliverable, it will be returned to you. In this event, we offer two options: (1) We will charge a return fee based on the value of your purchase and refund any remaining amount, (2) We will reach out to confirmation redelivery and reship the order at your expense.
Order Discrepancies
Should you find a difference in any product you order from our website compared to the product you receive, please let us know within five business days of receipt. Note that all products are inspected prior to shipping, and a computerized system makes note of inventory, package size, package weight, and quantity of items. Our customers rarely experience issues with order discrepancies, but we will work with you immediately if you think there is a problem. Our investigations department will address the issue with the highest priority, with resolutions typically occurring within 24 to 48 hours.
Account Coverage and Underage Order Responsibility
By creating and maintaining an account on our website, you agree to take responsibility for all activities that occur through that account, including purchases. To place an order, you must be at least 18 years old and have a valid credit card. Your purchase will be shipped to the billing address associated with your credit card. If you are under 18 years of age, ask a parent or guardian to place an order on your behalf.
Product Testing
Manufacturers are responsible for quality assurance and testing a product’s functionality prior to shipment from their warehouse. Our responsibility is to then deliver these products to you in the same condition as we received them from the distributor.
Product Information and Pictures
To help you understand what you’re buying, we provide detailed product descriptions containing information about a product’s appearance, function, and specifications. We represent all products to the best of our ability, and we provide product photos to support our product descriptions. Despite our best efforts, some variations in function or specification may exist, especially concerning color as all computer monitors may display colors differently. As such, you may notice that the product you receive may not look exactly as previously displayed. In these cases, you are encouraged to review the manufacturer’s warranty terms to determine whether such an effect is covered. You also have the option of making a return following our return policy. To make a return, simply fill out an RMA request and send back the product. In those cases where we notice a product does not match our advertised description or becomes out of stock, we reserve the right to cancel your order or issue an RMA for product return. We may also cancel orders if we notice suspicious activity on your account or payment details cannot be verified with your banking institution.
Order Status/Tracking
When you place an order, you’ll receive an order confirmation via email with a link so that you may track your order status. Please keep this email for future reference.
If you do not receive an order confirmation, please let us know via email or phone. We will reply as soon as possible. You can also confirm your order by logging into your account and visiting the Order Status page.
Cross-Ship Policy
We do not allow for the cross-shipping of products, no matter the condition of your return. New products will be dispatched only when your return arrives at our warehouse and has been inspected.
Discount/Promotion Limits
We sometimes offer coupons codes and other discounts. These promotions are intended for single use by the recipient only. If you place multiple orders using the same discount, we reserve the right to cancel some or all orders and prevent you from using the discount again. Promo codes are not redeemable for cash. Furthermore, some discounts are issued for specific categories of customer, such as newsletter subscribers. Unauthorized sharing of discounts and promos is not permitted.
Product Return Shipment/Condition
If you are making a return, you are responsible for all shipping and handling charges relating to that return. You must send back the exact product that was shipped to you; otherwise, we will reject your return. All products must be returned as they were shipped to you, including original packaging, contents, and accessories. Opened products cannot be returned. If you have opened and used your product, be advised that we will not accept a return. Returns will be inspected and only approved if the original, unused product is sent back. Should our returns department determine that your return has been opened, used, or damaged, or is missing parts, the return will not proceed.
Product Descriptions/Information
We always aim to provide the most accurate information in our product listings, including product images and descriptions that detail a product’s appearance, use, specifications, and price. However, please be advised that human error can sometimes occur. In these cases, we reserve the right to cancel or decline an order under any circumstances. Please also note that other websites may make their own claims about products you may find on our website. We do not take responsibility for these claims or representations, nor are we responsible for any damages or conflicts arising from them. Manufacturers often upgrade products and change some specifications, which we cannot control. We always advise that you confer with the manufacturer if there are any issues or questions for which you require clarification.
Mail-in Rebates
Some products may be eligible for manufacturer rebates, and we will provide the relevant and complete information regarding those rebates to the best of our ability. Aside from providing information, we do not play any other part in the rebate process. Rebates are a transaction involving you and the issuing party. We cannot provide any additional information or advice regarding rebates; you must contact the rebate issuer directly. If there is an issue concerning a rebate, you must confer directly with the rebate issuer as we make no claims or guarantees concerning the rebate, nor are we responsible for issuing rebates or refunds.
Extended Warranty Information
Some products may be eligible for an extended warranty. These extended warranties cover only the replacement of hardware—they do not cover software, data, or any other aspect. When making a warranty claim, return costs are your responsibility. We will cover the cost of shipping your exchange. Purposeful misuse, mishandling, and damage will VOID ALL WARRANTIES.
Technical Support
We do not provide any technical support. It’s your responsibility to understand a product’s compatibility, specifications, scope, and usage. If you have technical questions, you must contact the manufacturer for assistance. Note that any advice or recommendations from the manufacturer do not constitute a guarantee. It’s your responsibility to determine whether a product meets your needs and offers compatibility.
Limitation of Liability
Our maximum liability in any circumstance is the original price of any product that you purchase. We are not responsible for any further claims or damages relating to the purchase of our products, including claims relating to delays, loss, or interruption of service, even if we were aware that there was the possibility of these issues. We are not responsible for any risks that arise from using or storing any of the products you purchase from our website. Note that we are a distributor only; we do not manufacture the products that we sell. However, the manufacturers of these products may extend warranties or service contracts to the end user. We assign all available warranties to you after your purchase. When you place an order on our website, you confirm that you are entering into an agreement that stipulates that only the manufacturer is responsible for warranty servicing. We offer no warranties for the products we sell, other than what is stated in these terms and conditions. Every product we sell is sold As-Is or With All Faults. The risk of use, handling, and storage is your responsibility, as are the costs of any repair, replacement, or servicing that arise from the use, handling, and storage of any product you purchase.
Recordings
We do not give permission to have our telephone calls recorded, and we reserve the right to stop any such recordings. You agree that you will not record any calls with us.
Governing Law and Jurisdiction
Any disagreements or disputes that arise from or are related to the terms and conditions or any transactions with our website shall be governed by the laws of the United Kingdom. Specifically, the interpretation, performance, and validity of these terms and conditions shall not be governed by the United Nations Convention on the International Sale of Goods. We [thecompequipment.com] and you [the customer] agree that to the exclusive jurisdiction and venue of the United Kingdom for resolution of any disputes concerning these terms and conditions, and we agree to waive all rights to trial exclusive jurisdiction and venue of such Courts. You further agree not to bring forth any legal action—based on contract, equity, or tort—against the website beyond one year from the date of your order.
Severability
If any part of this agreement is or becomes illegal or invalid, that portion will not affect the remaining provisions and portions. The illegal or invalid portions will be modified to provide similar results, as applicable and enforceable under the law of the United Kingdom.
Waiver
The failure of one party to adhere to this agreement will not affect the other party’s adherence. Waiver of a breach of this agreement will not be accepted unless agreed upon by both parties, in writing.
Entire Agreement
These terms and conditions, as well as our invoice/confirmation of your order, makes up the complete and exclusive agreement between you and us, and we agree that they adhere to all prior communications and understandings related to your order.
Terms of Sale
- We accept payment via VISA, MASTERCARD
- We prefer credit card payments over other payment methods
- All pricing is in US dollars, unless otherwise noted
- Orders are processed and shipped only after verification of payment info and receipt of payment
- All orders are subject to shipping and handling charges, unless otherwise noted
- We ship items Monday through Friday, and we typically ship within 24 hours of receipt of payment
- All delivery dates are estimates, so you may receive your order sooner or later than detailed
- Once you receive your shipment, you must determine whether it meets your expectations and accept the order; otherwise, you’ll need to make a return at your expense
- You may make a return of broken items or those that differ from what was advertised. We will ship the correct item at no additional charge.
- All product returns must be in the exact condition as you received it. You cannot damage the item or its packaging; otherwise, your return will not be accepted.
- If you’d like to make a return, you must obtain an RMA within 30 days of receipt. To do this, log into your account and access Completed Orders.
- Products are shipped with only the manufacturer’s warranty
- If a product does not perform as expected or stops working, reach out to the manufacturer for assistance
- We guarantee the conformity of all products, except for customized items
Availability
We strive to ensure the availability of all products on our website, but we cannot guarantee stock. You may experience a backorder or product cancellation if it is discovered to be not available after you place your order.
Payment Terms
When you pay by credit card, we must verify your payment details before confirming the order. If you have any problems using your credit card, please let us know. Note that we do not offer COD (cash on delivery), so orders can only be confirmed after payment is received.
Disclaimer of Warranty
Each product we sell comes with a warranty provided by the manufacturer. The state of the warranty period usually coincides with delivery of the product. Sometimes, the manufacturer may offer an extended warranty on some products. However, we do not offer any warranty, nor an extension of warranty. A manufacturer’s warranty extends to the end user and cannot be transferred. Warranties do not cover accidental damage, improper use, negligence, or modification of a product.
Shipping and Handling Charges and Taxes
You are responsible for all tariffs, taxes, and other fees that arise from a purchase on our website.
Pricing
Product pricing is expressed in USD. Pricing does not include other charges, such as shipping and handling fees, taxes, import duties, and other fees. You can see more complete pricing, including extra fees, by entering your information during the checkout process.
Shipping/Delivery Terms
We ship internationally and work as a distributor of the products sold online. Products are shipped directly from our suppliers to the end customers.
We use various delivery companies, such as DHL, India Post, Deutsche Post, PostNL etc. Your order will be shipped via the carrier of our choice based on the delivery option and the products you choose at checkout. It is our responsibility to ship your order on time and in good condition, per the courier’s terms and conditions.
There are 2 shipping methods:
- Trackable Courier Service: $30.00 (5-9 business days)
- International Unregistered Mail: $10.00 (14-21 business days)
All shipping charges are your responsibility, and they are not refundable, except in cases of defective merchandise. We will take responsibility for shipping charges if we ship the wrong product or a damaged or defective item. We will carefully review all claims of defective items and will arrange for an exchange or refund as long as your claim appears valid.
Order Cancellations & Changes
In order to maintain your satisfaction, we ship orders as soon as they are processed. This means that orders enter the fulfillment process immediately after payment is received. Once your order enters the fulfillment process, it is not possible to change or cancel your order.
As such, we advise you to carefully review product and order details before finalizing your purchase. Should you need to make a change or cancellation, contact us as soon as possible. We will endeavor to fulfill your request, but note that we cannot guarantee success.
Errors, Misprints, and Omissions
We strive to provide the most current, accurate information. Despite this, there may be instances of human error, including typos and omissions in website content. These errors may include, but are not limited to, incomplete or incorrect pricing; incomplete or incorrect product descriptions, photos, specifications, and other details. We do not provide any guarantee as to the accuracy or completeness of our website content.
Before we ship or deliver an order, we reserve the right to cancel, correct, reject, or terminate any order where there was incorrect pricing or product information. We may terminate orders at any time during the fulfillment process. If your order and payment details have been confirmed, we may still terminate your order before deducting payment. If your payment is received and we must cancel your order, you will receive an immediate refund to the original payment method. Your banking institution will determine the full refund amount and how long it takes to post.
We are under no obligation to finalize any sale when there are errors, omissions, or typos.
At any time, with or without liability or notice, we may (a) make corrections to errors, omissions, and typos on the website, (b) make changes to product descriptions and details, including pricing, descriptions, and specifications, and (c) make updates to product inventory or enforce purchase limits.
Limited Warranty
We guarantee for a period of 30 days from the purchase date that the products we sell are in good working order and free of manufacturer and material defects. All OEM CPU products are warrantied for a period of seven dates from the purchase date.
We have limited liability concerning the repair or replacement of products as we offer the option of return for defective products, as set forth in our Product Return Policy above. If you’d like to make a return, you are responsible for all shipping costs and risks relating to the return of your order. Our return policy excludes products that have been abused, altered, neglected, or repaired by someone other than the manufacturer.
If any alterations, including additions, attachments, or improvements are made to a product without prior written authorization, any warranties will be voided. Altered products that have been returned to us will be shipped back to you via a ground delivery service. All shipping charges and fees are your responsibility.
THIS WARRANTY PREVAILS OVER ALL OTHER EXPRESSED OR IMPLIED WARRANTIES. WE OFFER NO OTHER EXPRESSED OR IMPLIED WARRANTIES. WE ARE NOT RESPONSIBLE FOR CONSEQUENTIAL OR INDIRECT DAMAGES, INCLUDING LOSS OF OPPORTUNITY OR LOSS OF PROFIT. OUR LIABILITY WILL NEVER EXCEED THE ORIGINAL PURCHASE PRICE OF ANY PRODUCT.
Title/Ownership
Ownership of hardware and media on which software is installed converts to you upon shipment of your order. The software itself remains the property of the licensor of the software.
Interpretation
These terms and conditions are to be interpreted and governed by the laws of the United Kingdom, without giving effect to conflicts in law. The headings in these terms and conditions are designed to assist with reading and have no effect on the meaning or interpretations of this agreement.
No Modification
Should you want to modify the terms and conditions contained herein after placing your order, your order will be canceled and voided. Any exceptions must be made in writing and agreed to by both parties. Otherwise, these terms and conditions cannot be modified in any way.
Linking and Framing the Web Site
Seek our express permission before creating any links to our website. Unapproved links are not allowed. Even if we provide express permission for linking, we may rescind this permission at any time, and we retain the ability to do so, without prior liability, notice, or reason, at any time we wish. Any attempt to frame the website, or any of its content herein by any form or method, is not allowed.
International Importing
The instructions, product labeling, manuals, and safety warnings of our products may not all be specific to the country or language to which they’re delivered. It is your responsibility to ensure that the purchase of our products is legal in your country. When you place an order, you’ll be provided with a record of that order that you should use to ensure that the laws and regulations of your country are being followed. Some international orders may be subject to custom duties, import taxes, and other fees. These fees and taxes will be assessed once your order arrives in your country. You must pay these fees in order to receive your order. We are not responsible for these fees, and we cannot estimate what they may be. If you have questions about these possible fees, you should contact your local customs office for more information.